Engagement Leader and Project Director – Sydney, Australia
The successful candidate will:
- Take on the combined role of CSR/CFR as Global Performance Partnership Engagement Leader during pre-sales phase and move into the Project Director role during the delivery/execution phase of the project
- Design and Optimize the Network Architecture from an End User point of view. Lead a team of experts with different backgrounds to improve the performance of the network taking as baseline the end user experience
- Lead discussion with Senior Management within the ICT industry providing the link between the Operator’s requirements and the company’s service portfolio for End to End Optimization wherever possible, but not rely solely on what exists in the current portfolio
- Lead engagements with customers to tailor solutions to address their business needs beyond what exists in the current portfolio. i.e. services focusing on improving network performance and end user experience but also linking it to the customer´s business objectives such as reduced customer churn, improved NPS or increased revenue
- Build up the Customer Solution Description for Global Performance Partnership projects and provide the strategy behind:
- Scope, Time Plan
- Organizational Structure
- Deliver Strategy
- Cost
- Payment and Acceptance Milestones taking
- Optimize Order to Collection time for the company
- Lead the Project Team and maintain proper project governance and reporting
- Support the OTT strategy. Engage in a technical conversations with the customer and influence the discussion about Service KPI’s. Establish the methods to test, measure, optimize OTT App. performance.
- Develop and update the technical process and procedures to measure/test/correlate/improve App. performance (place requirements on tools, etc.)
- Develop the technical process and procedures to measure/test/correlate/improve OTT performance
- Take the lead in developing a customized approach/solution for the customer
- Provide ideas and suggestions to Product Management to further improve/add/modify existing offerings in the App. experience and End to End optimization area
- Be able to build up the Organization Structure from the different domains in order to deliver the Solution in the best and most cost-efficient way
Qualifications and experience:
- Degree in Business/ Engineering/ ICT
- Minimum 15 years’ experience in ICT Industry with proven track record in service delivery, pre-sales, and Project Execution
- Proven track record of leading teams to successful project outcomes
- Proven track record of engaging, presenting and influencing C-suite in ICT
- Expertise in App Experience Optimization (AEO), VoLTE, Machine Learning and Artificial Intelligence (ML & AI) applied to NDO services, 5G, as well as Internet of Things (IoT)
Competence requirements:
- End to End knowledge of Services, covering devices, RAN, Transport and Packet Core domains
- Deep data analytics knowledge (statistical analysis, statistical tools, methods/processes to analyze data, data correlation)
- Deep technical knowledge in RAN and/or Core
- Able to move away from the technical comfort zone
- Ability to communicate, articulate, present and influence the C-Level by knowing the impact of any action/service on their business
- Able to understand customers business objectives and pain points and able to link them to improvement in Network Performance and End User Experience
- Provide input and feedback to Product Management so they can make changes and updates to the End to End Portfolio as required
- Business and Communication Skills
- Leadership and Project Delivery/Management Skills
- Cross Domain Skills