Chief Technical Officer – Jamaica
Duties and responsibilities:
- Lead the overall technical operation of the GSM mobile network in the country.
- In conjunction with the Group Operations Director devise the strategy for the Technology department of the MNO ensuring alignment with Company goals and values.
- Work with business stakeholders to agree a Business Case development framework, which ensures goal congruence and joint ownership of initiatives within the Technology department.
- Oversee the design and operation of the network to ensure optimal quality of service and availability for the various nodes within the MNO’s network.
- Work closely with the market CFO and take full responsibility for the Technical Capex & Opex Budgets for rollout and operations.
- Produce, maintain and implement a 3 years expansion/investment plan (CAPEX) that will deliver a network in line with an approved network strategy and with the company business targets.
- Report and optimize overall engineering operational expenditure (mainly support, electricity, fuel and HR costs)
- Secure roll out targets according to company requirements for coverage and capacity by implement necessary radio, core, transmission and VAS expansions.
- Liaise with vendors and service providers to ensure that all Customer Service Requests raised are dealt with in an efficient and timely manner according to contractual agreement.
- Provide leadership, support and guidance to the technical management team to ensure that the team can deliver on their stated objectives through ongoing assessment, coaching and development.
- Meet and report on license commitments – roll out, QoS targets, ensuring compliance with telecom authority policies (spectrum, reporting,) that are linked to technical matters.
- Liaise with the incumbent and the Telecom Regulator for all the interworking issues.
Skills, qualifications and experience:
- Degree/ diploma in telecommunication/Electrical/Electronic Engineering or similar
- Proven track record in the area of Charging System, Transmission, BSC & MSC elements & end-to-end GSM networks
- Network Operations/Managed Services, Program Management, Network Planning/Technical Strategy, Network Cost Optimisation, Disaster Recovery/Business Continuity, Core/IN/VAS/Radio & Transport Networks, 3G, 4G, 5G, IMS, VOLTE, WiFi, NFV, Cloud Services
- At least 10 years’ experience in the Telecoms industry with a minimum of 3 years’ experience in a senior management role, ideally in a similar role in fast-paced telecom emerging markets
- Capacity to work under sustained pressure
- Experienced in Group & Opco level leadership roles with telecom companies
- Managed large CAPEX/ OPEX budgets, strong Vendor Management skills
- Possess effective presentation, verbal and written communication skills.
- Strong problem solving, analytical and decision-making skills.